This Privacy Policy explains how Woolbet, operated by Win Top Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account with us, we collect information such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable anti-money laundering and responsible gambling standards. During transaction processing, we may also collect data relating to the payment method you use — for example, partial card details or wallet identifiers — solely to facilitate secure financial activity on your account.

We also gather technical data as you navigate our web platform. This includes session logs, browser type, device identifiers, and IP address information. We use this data to maintain the security and stability of our platform, detect unusual activity, and ensure that your experience functions as intended. Cookies are used to keep your session active and to remember certain preferences. You may adjust your cookie settings through your browser, though doing so may affect how some parts of the platform operate.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with restricted internal access. Only personnel with a legitimate operational need are permitted to access your personal information, and all such access is subject to internal controls and oversight.

We do not sell your data to third parties. However, there are limited circumstances in which we share information externally. We work with payment gateway providers to process your transactions, and with identity verification services to confirm your details during registration or at any point required by our compliance procedures. We may also be required to disclose information to regulatory or law enforcement authorities when legally obligated to do so. In each case, data is shared only to the extent necessary and under appropriate safeguards.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain records for the duration required by applicable regulations and our licensing obligations. Once that retention period has elapsed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your data where no overriding legal obligation requires us to retain it. To exercise any of these rights, please contact our support team through the channels listed on our website. We will respond to all verified requests within a reasonable timeframe. If you are not satisfied with how we handle your request, you have the right to raise a concern with the relevant data protection authority in your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. When we do, the revised version will be published on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we handle your data.